play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 8264704045
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate this process, ensure your internet connection is stable and strong. Wait for a reliable signal, then click on "send OTP" and wait for the code to arrive. If the OTP doesn't arrive within the allotted time, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC details to customer support via email to facilitate a smooth account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated app without any problems. This should ensure you have the most recent features and functionality.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming, not bonus amounts collected. This means users can withdraw their hard-earned gaming rewards, but not any bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within this app, including saving your Aadhar card, UPI information, and bank details. This will ensure a smooth and secure onboarding process. Having all necessary information available will expedite the verification process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours. However, there may be occasional delays with payments, requiring a wait of up to 24 hours. This exception allows for some flexibility in the overall timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from gaming with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot the issue, check your transaction history in the settings. If your withdrawal request fails, don't worry, the funds will be added to your wallet account within 24 hours. If the problem persists, you can contact the care centre for assistance.
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